
Business Policy
Business Name: Handle Detailing
Effective Date: 08 - 21 -2018
At Handle Detailing , we are committed to providing high-quality, professional mobile auto detailing services. This policy outlines our procedures, service expectations, and guidelines to ensure that every customer has a satisfactory and consistent experience.
1
Services Offered
We offer a wide range of auto detailing services including but not limited to:
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Exterior Washing & Waxing
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Interior Cleaning & Vacuuming
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Engine Bay Cleaning
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Paint Correction & Polishing
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Ceramic Coating Application
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Headlight Restoration
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Upholstery Cleaning
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Odor Removal
For a full list of services, please visit our website or contact us directly.
2
Booking and Scheduling
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Booking Process: Appointments can be made through our website, by phone, or via email. A confirmation will be sent once your appointment is scheduled.
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Lead Time: For optimal service, we recommend booking at least 48 hours in advance. However, same-day or next-day appointments may be available depending on our schedule.
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Service Area: We offer mobile detailing services within a [60]-mile radius from San Pablo with travel fees . Additional travel fees may apply for locations beyond this radius.
3
Pricing
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Standard Rates: All prices are based on the level of service requested and the size/condition of the vehicle. Prices are available upon request and may vary depending on the make, model, and year of the vehicle.
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Additional Fees: Travel fees, specialized services, and heavy dirt/salt removal may incur additional charges. All fees will be disclosed upfront before service begins.
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Payment: Payment is due at the time of service completion. We accept [list of payment methods, e.g., credit/debit cards, cash, mobile payment platforms].
Tips: While tips are not mandatory, they are appreciated for exceptional service.
4
Cancellations and Rescheduling
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Cancellation Policy: Cancellations or changes to an appointment must be made at least 24 hours in advance. Failure to cancel or reschedule within this time frame will result in a [10%] charge of the service fee.
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Late Arrivals: If a customer is more than 15 minutes late to the scheduled appointment, the service may be rescheduled or subject to additional charges for the lost time.
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Rescheduling: If a customer needs to reschedule, we will make every effort to accommodate them at the next available slot.
5
Customer Responsibilities
To ensure that we provide the best service, we ask customers to:
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Vehicle Access: Provide access to a safe and secure location where the vehicle can be serviced (driveway, parking area, etc.).
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Water & Power: A standard mobile detailing does not require access to water and electrical power.
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Vehicle Condition: If your vehicle is extremely dirty or has excessive dirt, mud, pet hair, or debris, please inform us prior to the appointment so we can adjust our cleaning process accordingly.
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Vehicle Accessibility: Ensure the vehicle is unlocked and accessible when we arrive for the scheduled appointment.
6
Service Guarantees and Limitations
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Quality Guarantee: We stand behind the quality of our work. If you are unsatisfied with the service, please let us know within 24 hours, and we will make arrangements to address the issue at no extra cost.
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Damage Liability: While we take the utmost care during service, Handle Detailing is not liable for pre-existing conditions (e.g., faded paint, chips, scratches, etc.) or damages caused by faulty vehicle components (e.g., malfunctioning trim, fragile parts).
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Vehicle Conditions: We are not responsible for repairs to mechanical or electrical parts of the vehicle. Our services are limited to cleaning, polishing, and detailing the exterior and interior surfaces.
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Weather Conditions: Mobile detailing services may be rescheduled due to inclement weather conditions, such as heavy rain or extreme temperatures.
7
Health and Safety
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Cleaning Agents: We use eco-friendly, non-toxic cleaning products whenever possible to ensure the safety of our customers, staff, and the environment.
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COVID-19 & Health Protocols: We adhere to all relevant public health guidelines, including wearing protective masks and gloves if necessary, sanitizing equipment, and maintaining social distancing measures as required.
8
Conduct and Customer Expectations
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Professionalism: Our team will arrive on time, in uniform, and with all necessary equipment to complete the job.
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Respect: We ask that all interactions be respectful and professional. Any form of abuse, harassment, or inappropriate behavior toward staff will not be tolerated and may result in immediate termination of services.
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Satisfaction: We aim to exceed your expectations and provide the best possible service. If you are not completely satisfied, please let us know, and we will work to resolve any issues promptly.
9
Amendments
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Handle Detailing reserves the right to modify or update this policy at any time. Customers will be notified of any significant changes via email or website notification.
Get in Touch
For inquiries or more information about our services, please contact us at:
Phone: (510) 495 - 0008
Email: handledetailing@gmail.com
Website: www.handledetailing.com